5 Simple Statements About Telus technical support Explained
5 Simple Statements About Telus technical support Explained
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Specialist was in the position to wander me via my concern and helped pinpoint where by the issue was occurring and recommended me of an alternative so I could get my job accomplished. I so appreciated his aid and persistence in going for walks me through the several situations. He adopted up with info on my subsequent methods.
It's now been two months and my challenge While using the billing hasn't been resolved , I have already been customer Telus for over 20 years and this customer service is horrendous! I requested to speak to supervisor several persistently closing. She claimed she would Additionally they preferred me to Visit the store wherever I drop the mobile phone off and purchased the cellular phone when I informed her I did all of it on-line she didn’t trust me? The phone I obtained the box was opened and there was no Actual physical Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I had to go all the way down to the store to receive why was my box open up? Why wasn’t my box sealed? Cell phone fall batteries is very extremely gradual like my old mobile phone was way much better than this detail. I believe they gave me a aged cellular phone is the way in which they treat customers with extended as they reward loyalty ?!!!
I referred to as Telus CS at 8.55AM Mountain time they usually hanged up on me, indicating which i need to phone through "frequent Office environment hours". Is this for genuine?
I had to Get hold of CS now with Chat as well as the Section I want to speak to is simply obtainable by mobile phone. The CS on Chat arranged a contact back again at an agreed upon time slot. When that Division called me later on I obtained all telus billing support the things sorted out.
You'll then get a text information if the agent responds, and you may adhere to up at your earliest benefit.
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following the agent assessment my account he reported i can't offer you a deal or credits such as you have now along with your exiting account, so i just gave up and hangup the cell phone.
I had to Make contact with CS right now with Chat and also the Division I would like to talk to is just readily available by cellular phone. The CS on Chat organized a call back again at an agreed upon time slot. When that Section known as me later I bought every thing sorted out.
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Thank you for the focus to this make any difference. I look forward to a prompt and satisfactory resolution.
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The TELUS staff acknowledges that our perform spans quite a few Territories and Treaty areas and we have been grateful for the standard Expertise Keepers and Elders who will be with us now, individuals who have absent just before us and the youth that encourage us.
Skilled was incredibly valuable. I used to be obtaining extremely disappointed as practically nothing appeared to be Operating. He walked me via the process with basic Recommendations. And it ultimately labored. Good occupation!
It is a huge squander of your time and only makes a really annoyed customer right before they get to speak towards the CSR and now the CSR has to cope with an now pressured to their limit customer.